All products are delivered with a delivery note. From the delivery date all our furniture will be guaranteed for 24 months. All warranty conditions are stipulated into each product specification form, quote or invoice.
Dolcevita standard 24 months warranty
Every item Dolcevita sells is warranted against defects in material or workmanship for twenty four (24) months from the date of purchase. (See exclusions below.)
The warranty is only extended to the original purchaser, or to the person to whom original delivery was made and only in that original location. With Dolcevita, an item under warranty will be repaired or replaced without charge. With your agreement, Dolcevita could remove a defective item from your home or premises for a reasonable period of time in order to effect necessary repairs in our workshop or by return to the manufacturer. In cases where Dolcevita determines a warranted item is defective and we can neither repair nor replace the item, our obligation will be limited to the return of the item for full credit.
24 months warranty exclusions
- Upholstery fabrics for wearability or color fastness.
- "As Is" items.
- Customer abuse or repairs performed by the customer.
- Items received by the customer via a reseller from their warehouses or stores.
- Items moved from one building to another (original delivery address).
- Consequential damage.
- 1 year warranty for rugs, accessories, lighting and furnishings.