You will be informed by us or by our dedicated carriers of the delivery date and the window time*:
- Morning: 8/11am
- Lunchtime: 11am/2pm
- Afternoon: 2pm/5pm
- Evening: 5pm/8pm
* this window time is to be used as a guide. It might vary from one state to another, or from one country to another.
When you place your order, you must specify what type of delivery you are requesting:
We usually deliver to your doorstep: this means at the front of your house or at the entrance to your building (for apartments). You must be at the requested delivery place. Our dedicated delivery carriers will wait no longer than 15 minutes. Then you will be charged a second delivery cost for redelivery.
WHITE GLOVE SERVICE:
This is the best service that we provide: with our White Glove Service, our dedicated carriers will bring your piece of furniture into your house or apartment up to the 2nd floor, remove and dispose of all packaging, and install your new piece of furniture in the room of your choice.
The cost will vary with respect to your location and accessibility of your place.
As we already mentioned, you must be at the requested delivery place when our dedicated carriers arrive to deliver your piece of furniture. This is important because these carriers have to satisfy other clients during that day, and do not wish to be late in order to maintain the highest quality service possible to everyone.
If you have other delivery information such as narrow or difficult access (street, street parking, staircases, small doors, etc.), delivery to a house or an apartment which has more than 2 floors or any other difficulties you might anticipate, you must let us know in your order. Otherwise, there will be additional charges.
The better we can plan and organize your delivery, the sooner you can enjoy having your piece of furniture in your place!
When the delivery has been processed, please check it carefully before signing the delivery note. For your benefit, the delivery carriers might take photos of the piece of furniture delivered or installed at your place.
Nevertheless, please, inform us via the following methods:
By phone: +1 617 393 1623
By e-mail: info@DolcevitaFurniture.com
By mail: L COLLECTION LLC, DBA Dolcevita Furniture, 3 Maplewood Street, Watertown, MA 02472