At Dolcevita, all our prices are in U.S. Dollars.

Before you place an order, we strongly advise you to read our Cancellation Policy and our refund Policy. Most of our furniture are customized or is from our Manufacturers’ Collections. So, cancelling an order will incur some fees and we invite you to read the Cancellation Policy of DolcevitaFurniture.com.

Order procedure:
You may place your order online; you simply check and select the products that you are interested in, then click to add them to “My Cart”. As soon as you are happy with your selection, you may proceed to the “Checkout”.
You must provide accurate information on your personal and/or business details (names, address, telephone, mobile, delivery address), additional information about the delivery address in case there are some potential issues (narrow streets, parking difficulties, narrow doors/staircases, low ceiling, etc.). Then, you may choose your payment method.

Payment Methods:
At the payment stage, please make sure that you have a valid method of payment (Valid dates of use, authorisation for any types of payments, etc.), and enter the accurate information.
At Dolcevita, we provide you with various payment solutions:

  • Debit Card

Easy way to purchase your products but please inform your card provider of your purchase.

  • Credit Card

Please inform your card provider of your purchase.

  • Paypal

Paypal is the leading platform for online payments and allows you to pay with the main credit cards such as Visa, Mastercard, or American Express). Usually payments with Paypal are easy but you also can use your debit or credit cards.

  • Wire

This is a very easy and secure way of payment.
Beneficiary: L Collection LLC
Bank: Bank of America – Address: 100 West 33rd Street – New York, NY 10001 – USA
International Wire/Swift Code: BOFAU3N
USA domestic wire/ABA routing number: 26009593
Account number: 0046 4639 7937
ACH routing number: 11000138

  • Check (Order processed as soon as the check has been cashed)
  • Cash

We also accept payments by cash but please be aware it is at your own risk. Your cash could be sent to our address but we are not liable for any discrepancies or shortages. Once received, we will confirm your payment via e-mail and we will start the production and delivery process.

You should immediately receive an order confirmation via e-mail. It is an important document that you must keep as a record.

Customer Care follow up:

When you place an order online, our Customer Care Team will contact you within 24 hours in order to reconfirm the order, to make sure that you are pleased with the material, dimensions, delivery, and in case you might need more information or fabric samples.

Then, you should receive another order confirmation via e-mail and we will continue to process the order. This second order confirmation must also be kept in your records; it will be the official order document.

Sales Tax

For our U.S. Clients, Dolcevita collects sales taxes in all locations where we sell or deliver products and services. Items bought for resale or sold to tax-exempt organizations and items immediately exported outside of Massachusetts may qualify for abatement of sales tax. If an exemption from payment of sales taxes is sought, the purchaser must fulfill all statutory requirements and a valid resale or tax exemption certificate must be completed at the point of purchase. In the case of exports, sales tax will be collected at point of purchase and may be subsequently refunded when customer presents a valid bill of lading or customs broker export certificate.

For all orders placed outside of the U.S., we won’t apply any sales taxes. Clients must comply independently and directly with their own country sales taxes.

Order Tracking:

If you have opened an account online, you may follow the progress of your order with our Operation Management System (OPS). You will be able to follow at what stage your piece of furniture is: Production, Shipment, and Delivery Forecast.
Dolcevita generates such a tracking system for the benefit of our clients and manufacturers. It is important for all of us to know exactly where your order stands!

Order update:

In case there is a change in your order on our side (delay, material supply or delivery, etc.), we will inform you via e-mail as soon as possible.
If you wish to amend your order (quantity, delivery address, fabric color, feet type), please send us e-mail at info@DolcevitaFurniture.com.

Cancellation Policy:

If you wish to cancel your order placed online, you should know that most of our furniture is customized or from our manufacturers’ collections. In general, our furniture is not fully refundable and there will be a cancellation fee of a minimum of 25% of the total value of the order.

  • Cancellation Fee after 7 days of placing the order: 25% of the total value of the order
  • Cancellation Fee after 14 days of placing the order: 50% of the total value of the order
  • Cancellation Fee after 28 days of placing the order: 75% of the total value of the order
  • An order cannot be cancelled after 42 days of placing the order.


PLEASE READ OUR REFUND POLICY CAREFULLY.

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